Staffing Pros, a division of VETS Inc., is recruiting for multiple full-time Messaging Center Analysts onsite in Washington, DC. This position requires an Active Top Secret Clearance.

This is an onsite position based in Washington, D.C. at a secure government location. There are two shifts for this position:

Mid Shift, Mon - Fri from 11:00PM to 7:30AM with approximately 1 weekend a month and holiday rotations.

Evening Shift, Mon - Fri from 3:00PM-11:30PM with approximately 1 weekend a month and holiday rotations.

Responsibilities:

• Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients.
• Conducts regularly scheduled maintenance procedures, i.e. backups, updates and downloading processes for the various DT systems.
• Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms.
• Support ATO requirements, i.e. (System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations).
• Perform periodic system and network health checks per SOP.
• Update and maintain shift logs, recording and detailing events.
• Participate in shift turn-over activities.
• Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets.

Qualifications:

Required Qualifications:

• Bachelors and 5+ years of experience; or equivalent experience without a degree.
• Must be able to work onsite and support shift work.
• Reliability, detail oriented, and strong sense of work commitment to report to duty on time, as scheduled.
• Knowledge and experience installing, updating, and troubleshooting network systems and protocols.
• Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e. (Outlook, Word, Excel, PowerPoint).
• Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems.
• Knowledge of regulations, policies, practices, and procedures relative to information systems security.
• Familiarity with Federal Government computer system operations and processes to advise.
• Ability to follow Standard Operations Procedures and verbal direction.
• Excellent oral and written communication skills.
• Self-motivation, professional demeanor and accountability.
• Ability to demonstrate critical thinking skills under high-pressure time sensitive environments.
• Must be a U.S. citizen.
• Must have an Active Top Secret clearance.

Preferred Qualifications:

• Previous experience working in commercial, government or military 24x7 messaging/comms centers.
• Basic TCP/IP networking skills.
• CompTIA A+, Network+.