Description

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for a highly skilled AI Product Manager - Agentic Platform in the CET time zone (EMEA region, South Africa, Egypt or India) to lead the development of Foundever's internal agentic platform-empowering teams across the organization to design, build, and scale agentic and automation-based solutions.

Job Summary

We are seeking an experienced and technically strong AI Product Manager to join our growing AI Product & Design team, with ownership of Foundever's agentic platform. This platform enables internal users to create agentic systems, automation workflows, and AI-driven solutions that improve efficiency, scalability, and innovation across the business.

In this role, you will lead the product vision, roadmap, and delivery of an AI-native platform built on LLMs, automation frameworks, and conversational AI technologies. You will work closely with engineering, data science, UX, and business stakeholders to identify high-impact automation use cases and translate them into scalable platform capabilities.

Primary Job Responsibilities

• Own the end-to-end product lifecycle of Foundever's agentic platform-from vision and discovery to delivery, adoption, and continuous improvement.
• Define and evolve the product roadmap for agentic capabilities, automation workflows, and AI orchestration aligned with business objectives.
• Partner with stakeholders across operations, CX, IT, and analytics to identify, prioritize, and shape high-value automation and agentic use cases.
• Translate complex business and technical needs into clear product requirements, user stories, and platform capabilities.
• Define, prioritize, and manage the product backlog, ensuring alignment with the overall agentic platform strategy.
• Lead sprint planning, retrospectives, and agile ceremonies to drive efficient and predictable delivery.
• Collaborate closely with engineering, data science, UX/UI, and architecture teams to ensure scalable, secure, and reliable platform design.
• Guide decisions around LLM integration, agent orchestration, workflow automation, and conversational AI capabilities.
• Track platform adoption, usage, performance metrics, and user feedback to guide prioritization and improvements.
• Communicate product strategy, platform capabilities, and progress clearly to technical and non-technical stakeholders.
  Represent the agentic platform at internal forums, demos, and company-wide events.

Experience

• Minimum of 4-7 years of experience as a Product Manager or Product Owner, with strong exposure to AI-driven or platform products.
• Proven experience managing technically complex products involving AI, LLMs, or automation systems.
• Hands-on experience with automation workflows or agentic platforms (e.g., n8n, Langflow, or similar orchestration frameworks).
• Experience working with Conversational AI platforms, chatbots, or virtual agents in production environments.
• Demonstrated success working closely with cross-functional technical teams and senior business stakeholders.
• Strong stakeholder management skills, with the ability to uncover, evaluate, and prioritize automation opportunities.

Skills/Abilities

• Strong understanding of LLM-based systems, agentic architectures, and AI-driven automation concepts.
• Knowledge of workflow orchestration, API-based integrations, and event-driven architectures.
• Comfort working with technical teams on platform-level decisions and trade-offs.
• Deep understanding of agile and scrum methodologies and product management best practices.
• Ability to create, maintain, and prioritize complex backlogs and write clear, actionable user stories.
• Excellent communication and presentation skills, able to bridge technical and business audiences.
• Analytical and systems-thinking mindset with a focus on scalability and reuse.

Education

• Degree in Computer Science, Engineering, Business, Data Science, or a related field.

Language

• Excellent conversational and written knowledge in English (C1 level minimum).
• French and Spanish language skills are a bonus.

Tools

• Proficiency with product and delivery tools (e.g., Jira, Confluence, Miro, Loom).
• Familiarity with automation and agentic platforms (e.g., n8n, Langflow, or equivalent).
• Experience working with Conversational AI, chatbot, or virtual agent platforms.
• Strong practical use of Generative AI and LLM-based tools as part of daily product work.
• Knowledge of CX platforms and enterprise environments is a strong advantage.

Our Offer

• Impactful work. Ownership of a core agentic platform enabling AI-driven automation at enterprise scale.
• Professional growth. Continuous learning in a highly technical, AI-native product environment.
• Competitive compensation. Attractive salary and benefits package.
• Collaborative environment. A global, cross-functional team with opportunities for occasional travel, training, and innovation forums.

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