Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt DFW is seeking a motivated and hands-on Assistant Food & Beverage Manager to join our Food & Beverage leadership team.

Located inside Dallas Fort Worth International Airport, Grand Hyatt DFW offers a dynamic, high-volume hospitality environment serving business travelers, leisure guests, airline crews, groups, and international travelers. This position is primarily responsible for supporting the daily operations of the hotel's food and beverage outlets, including the restaurant, bar, and in-room dining. The role may also support banquet operations on occasion based on business needs.

The ideal candidate is a service-driven leader with strong restaurant, bar, and in-room dining experience, a visible floor presence, and the ability to lead colleagues through fast-paced service periods while maintaining Hyatt standards of care, quality, and hospitality.

Local candidates only. Candidates should currently reside in the Dallas-Fort Worth area, as relocation assistance is not being offered for this position.

Awards and Recognition

Grand Hyatt DFW and Hyatt are proud to be recognized for excellence in hospitality, service, and workplace culture, including:

• #3 in Customer Service across the Americas for all brands
• TripAdvisor Traveler's Award 2025
• Texas's Leading Airport Hotel 2025
• Fortune 100 Best Companies to Work For 2025
• People Companies That Care 2025
• U.S. News Best Hotels 2025
• Equality 100 Award: Leader in LGBTQ+ Workplace Inclusion
• AAA Four Diamond Award

Key Responsibilities

• Assist in managing daily food and beverage outlet operations, with primary focus on the restaurant, bar, and in-room dining.
• Support banquet operations on occasion, including event setup, service execution, staffing support, and guest/client needs as business levels require.
• Maintain a visible leadership presence during meal periods, peak outlet volume, bar service, in-room dining activity, and special hotel events.
• Support the Food & Beverage leadership team in delivering consistent service standards, guest satisfaction, and operational excellence.
• Lead, coach, and support food and beverage colleagues during assigned shifts.
• Assist with opening and closing procedures, pre-shift meetings, daily communication, side work completion, and shift accountability.
• Monitor guest service, cleanliness, product quality, service timing, table maintenance, bar presentation, and overall outlet readiness.
• Partner with culinary, stewarding, front office, housekeeping, engineering, security, banquets, and other hotel departments to ensure smooth operations.
• Support in-room dining operations, including order accuracy, delivery timing, presentation standards, amenity delivery, and guest follow-up.
• Assist with bar operations, including responsible alcohol service, beverage standards, product knowledge, inventory support, and guest engagement.
• Respond to guest concerns and service opportunities promptly, professionally, and with appropriate follow-up.
• Help ensure colleague compliance with hotel policies, safety procedures, sanitation standards, food handling requirements, and alcohol service regulations.
• Assist with scheduling, labor tracking, payroll review, staffing plans, and daily deployment of colleagues as assigned.
• Support inventory, ordering, supply levels, equipment needs, cash handling, and operational readiness.
• Review guest feedback, service scores, and operational trends to identify opportunities for improvement.
• Promote a positive, respectful, inclusive, and accountable team environment.
• Support VIP experiences, holiday programming, promotional activations, outlet events, and hotel initiatives as needed.
• Act as a food and beverage leader on duty when assigned.
• Perform other duties as assigned by Food & Beverage leadership.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Previous food and beverage supervisory or management experience preferred.
• Experience in restaurant, bar, and/or in-room dining operations strongly preferred.
• Previous hotel food and beverage experience preferred.
• Banquet or event service experience helpful, but primary experience should be in outlets.
• Strong guest service, communication, leadership, and problem-solving skills.
• Ability to lead colleagues in a fast-paced, high-volume hospitality environment.
• Strong floor presence with the ability to support service execution in real time.
• Knowledge of restaurant service, bar operations, in-room dining, responsible alcohol service, and hotel operations preferred.
• Basic understanding of labor management, inventory, cost control, revenue awareness, and daily operational reporting preferred.
• Ability to work collaboratively with culinary, stewarding, rooms, banquets, and hotel operations teams.
• Strong organizational skills with the ability to manage multiple priorities and shifting business needs.
• Knowledge of food safety, sanitation, responsible alcohol service, and applicable local regulations.
• Proficiency with point-of-sale systems, scheduling tools, payroll systems, property management systems, and Microsoft Office preferred.
• Must currently reside in the Dallas-Fort Worth area.
• Must be able to work a flexible schedule, including mornings, evenings, weekends, holidays, and business-demand periods.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.