Position Summary

Warehouse Direct is seeking a motivated and dependable IT Intern to join our Information Technology team. This internship provides hands-on experience supporting a corporate IT environment while developing valuable technical and professional skills. The ideal candidate is eager to learn, enjoys solving problems, and has an interest in pursuing a career in Information Technology.

This position offers the opportunity to transition into a full-time Help Desk Technician role based on performance, business needs, and successful completion of the internship.

Responsibilities

• Test and verify new and existing computer hardware prior to deployment.
• Organize, inventory, and maintain IT equipment and supplies.
• Prepare computers, laptops, and peripherals for employee deployment.
• Perform secure destruction and disposal of hard drives and other storage devices following company procedures.
• Assist with computer imaging, software installation, and system updates.
• Provide basic troubleshooting for desktop computers, printers, monitors, and peripherals.
• Replace or install basic hardware components such as RAM, hard drives, keyboards, mice, and monitors.
• Assist with workstation setup and relocation.
• Help maintain accurate inventory and asset tracking records.
• Perform cable management and workspace organization.
• Keep the IT workspace, storage areas, and equipment clean and organized.
• Assist with miscellaneous IT projects as assigned.
• Provide excellent customer service while supporting employees throughout the organization.

Qualifications

Required

• Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field, or equivalent technical experience.
• Basic understanding of Windows operating systems.
• Familiarity with common computer hardware and peripherals.
• Strong organizational skills and attention to detail.
• Ability to lift and move computer equipment (up to approximately 50 pounds).
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.

Preferred

• Experience building or repairing computers.
• Familiarity with Microsoft 365.
• Basic networking knowledge.
• Experience with Active Directory or Windows domain environments.
• Knowledge of computer imaging or deployment processes.

Desired Skills

• Strong problem-solving ability.
• Self-motivated with a willingness to take initiative.
• Ability to work independently and as part of a team.
• Reliable, punctual, and professional.
• Ability to prioritize multiple tasks in a fast-paced environment.

What You'll Gain

• Hands-on experience supporting an enterprise IT environment.
• Exposure to Microsoft 365, Windows administration, networking, and endpoint management.
• Experience working with enterprise hardware and IT asset management.
• Mentorship from experienced IT professionals.
• Opportunity to participate in real-world IT projects.
• Potential opportunity for full-time employment based on performance.