Description

London Market Digital Business Partner

The Digital Operations Business Partner (DOBP) is a senior, business-facing role within Aon's Global Broking Centre (GBC), accountable for shaping, enabling and embedding digital change across broking operations.

This is not a traditional project or programme role. The DOBP operates as the bridge between operational reality and digital delivery - deeply embedded in BAU, trusted by business leaders, and able to translate insight into practical, implementable design that supports the GBC Target Operating Model.

The role sits at the heart of Aon's broking transformation, supporting platforms such as Aon Broker CoPilot (ABCoP), GRIDS, DPX (Digital Placement Exchange), PACT, and London Market digital trading platforms including Whitespace and PPL.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Business-led digital change & requirements ownership

• Act as the primary business owner for requirements across assigned digital platforms.
• Translate operational pain points and opportunities into clear, pragmatic digital design inputs.
• Balance structured requirements with insight-led shaping, prioritisation and simplification.
• Ensure technology solutions reflect how work actually happens in broking and operations.

Embedded BAU partnership

• Operate as a visible, credible partner within BAU operations.
• Build deep understanding of broking, CSD, invoicing and downstream processes.
• Identify friction early and shape solutions before issues escalate into delivery or adoption risk.

Design authority & decision support

• Support design forums with clear options, trade-offs and business recommendations.
• Protect the integrity of the agreed GBC Operating Model during iterative delivery.
• Partner with Operations Leaders and the Head of Operations Improvement to align delivery with business design.

Change readiness & adoption

• Take ownership of operational readiness for assigned platforms (process, data, roles and controls).
• Support cutover, early lifecycle adoption and stabilisation post-go-live.
• Act as a trusted point of reference on how new digital workflows fit into day-to-day BAU.

Stakeholder partnership & influence

• Build strong working relationships across GBC, ABS and Aon Technology.
• Be recognised for clarity, follow-through and quality of thinking rather than positional authority.
• Act as a connector across business, technology and change communities.

Digital fluency & continuous learning

• Build strong understanding of Aon's digital platforms and approved AI tooling.
• Translate new capabilities and market trends into practical implications for GBC.
• Model effective use of digital tools to simplify work and improve operational outcomes.

Skills and experience that will lead to success

Essential

• Strong experience in insurance operations and/or broking, ideally within the London Market.
• Proven track record in business-led digital, process or operating model change.
• Ability to translate business needs into clear, pragmatic digital design and delivery input.
• Credibility operating with senior stakeholders in complex, matrixed environments.
• Excellent communication skills and sound judgement when balancing competing priorities.

Desirable

• Experience with broker workflows, placement processes or market platforms.
• Exposure to digital trading, workflow, contract or data platforms.
• Familiarity with structured change, product or delivery frameworks (used pragmatically).

What success looks like

• Technology teams receive clearer, more actionable business input.
• Brokers and operations teams experience smoother delivery and stronger adoption.
• New tools land with higher confidence, lower rework and improved BAU outcomes.
• The GBC Operating Model is strengthened through delivery, not diluted.

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