Description

Overview

The Outside Services Attendant provides outstanding customer service to members and guests while supporting golf operations through bag handling, cart preparation, range operations, and maintaining clean and organized work areas. This role is responsible for staging and storing golf carts, ensuring they are clean, functional, and ready for use, and delivering golf-related services that help create a seamless and enjoyable experience for golfers.

Reporting Structure: Reports to the Supervisor Outside Services.

Experience Required

• High school diploma, GED, or equivalent preferred.
• Prior experience in a similar role or strong knowledge of golf preferred.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• Positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift and carry up to 100 lbs., and effectively talk, hear, and see.
• Adherence to weekly attendance requirements.
• Flexibility to work additional hours as needed and availability to work weekends and holidays as required.

Essential Responsibilities

• Assist golfers by loading and unloading bags, preparing them for play, answering questions, offering golf course etiquette suggestions, and providing post-round support, including cleaning clubs and delivering them to cars as needed.
• Promote club events, course conditions, and relevant information to enhance the member and guest experience.
• Marshal carts in the staging area, assign them to players, track usage, and ensure carts are cleaned, maintained, and inspected for damage, reporting issues to the Golf Shop.
• Maintain cleanliness and organization of the cart barn, storage areas, practice facilities, parking lot, and pro shop entrance.
• Set up and manage practice areas, ensuring they are stocked with equipment such as range balls and prepared for daily use.
• Collaborate with golf operations staff, including range attendants, marshals, and starters, to ensure efficient service.
• Complete daily assignments in designated areas according to club standards, including maintaining work areas and keeping the Golf Shop organized and stocked.
• Assist others as needed and perform additional tasks assigned by management.
• Follow company, club, and department policies, procedures, and safety guidelines.
• Maintain professionalism and commitment to excellence in interactions with members, colleagues, and staff.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Attend daily briefings and engage in required activities to support team success.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.