Description

Overview

The Outside Services Supervisor is responsible for overseeing the outside services team and ensuring exceptional customer service and professionalism to members and guests. This role manages key aspects of the golf operation, including cart management, bag handling, and practice area setup, while maintaining operational efficiency and adherence to club standards. The position also provides ongoing training, mentorship, and support to the team to foster a positive work environment and deliver a seamless, high-quality golf experience.

Experience Required

• High school diploma, GED, or equivalent.
• A minimum of 1 year of experience in a similar role or strong knowledge of golf.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• A positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Ability to work outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, and lift/carry up to 100 lbs.
• Adherence to attendance requirements and flexibility to work additional hours, weekends, and holidays as required.

Essential Responsibilities

• Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training.
• Monitor staff time reporting to ensure accuracy and compliance with club policies.
• Assist golfers with bag loading, club cleaning, play preparation, etiquette guidance, and post-round support.
• Oversee the cleanliness, organization, and functionality of outside service areas, including the golf cart fleet, club storage, and practice facilities.
• Address maintenance needs or equipment issues to ensure readiness at all times.
• Collaborate with golf operations staff such as range attendants, marshals, and starters to ensure smooth service delivery.
• Ensure outside service areas, the pro-shop, practice areas, and cart staging zones are tidy and organized.
• Monitor timely completion of daily assignments including practice facility preparation, pro-shop stocking, and maintaining clean workspaces.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Support and enforce policies while maintaining high standards of ethics and integrity.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote safe working practices and compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain required certifications.
• Address and resolve challenges using available resources and work with regional and corporate teams to support operations.
• Support overall team efficiency by collaborating and contributing to club goals.