Description
Kraken Kourts is a one-of-a-kind entertainment destination where people of all ages come to play, connect, and build community. From pickleball leagues and youth camps to private events, food & beverage, and our indoor play place, everything we do is guided by one mission: Deliver the Unexpected.
We're looking for a detail-oriented, hands-on Venue Operations Manager to lead daily operations, develop our crew, and ensure every guest experience exceeds expectations. You'll be responsible for team leadership, training, facilities, financial controls, guest experience, programming, and event execution while helping create a venue that is as rewarding for employees as it is for guests.
What You'll Do
- Lead daily venue operations and guest experience
- Recruit, train, coach, and develop a high-performing team
- Oversee scheduling, payroll, reporting, and financial controls
- Manage facilities, safety, maintenance, and vendor relationships
- Support youth camps, programming, community events, and private events
- Ensure compliance with food safety, alcohol service, and operational standards
- Continuously improve systems, processes, and efficiency
If you're a driven leader who thrives in a fast-paced environment and loves creating memorable experiences, we invite you to come aboard and help us Deliver the Unexpected.
Requirements
- 5+ years of hospitality, entertainment, or venue management experience
- Strong leadership, organizational, and problem-solving skills
- Exceptional attention to detail and ability to multitask
- Experience with Microsoft 365 and POS/reservation systems
- Comfortable working evenings and weekends
- DC ABCA Manager-on-Duty certification (or ability to obtain)
